FAQs

ORDERS & SHIPPING

Q: How long will my order take to arrive?
A: UK orders typically arrive in 5–10 business days depending on demand. We process every order within 24–48 hours.

Q: Do you offer UK delivery only?
A: Right now, yes — but if you don't live in the UK or Ireland send us an email at info@formelle.co.uk or contact us on social media.

Q: How much is shipping?
A: Shipping is free for orders over £50. For smaller orders, it’s a small flat fee displayed at checkout.

Q: Can I track my order?
A: Absolutely. As soon as your order is shipped, you’ll get an email with your tracking link so you can follow your parcel every step of the way.

RETURNS & EXCHANGES

Q: What if my shapewear doesn’t fit right?
A: No stress — we offer hassle-free exchanges within 14 days of delivery. Just contact us at info@formelle.co.uk and we’ll help you find your perfect fit.

Q: Can I return shapewear after trying it on?
A: For hygiene reasons, we can only accept returns if the item is unworn, unwashed, and with hygiene stickers & tags attached. Please try it on over underwear when checking your size.

Q: How do I start a return or exchange?
A: Simply visit our [Returns Page] or email us at info@formelle.co.uk with your order number. We’ll guide you through the quick process.

SIZING & FIT

Q: How do I know what size to order?
A: Check out our Size Guide (linked in the footer). We recommend measuring your waist and hips before ordering — if you’re between sizes, size up for comfort.

Q: Will the shapewear roll down or move while I’m wearing it?
A: No — our shapewear is designed with anti-slip silicone bands and reinforced tummy control panels to stay perfectly in place all day (or night).

Q: Can I wear it after having a baby?
A: Yes! Many of our customers use our shapewear for gentle postpartum support. Always consult your doctor first if you’ve had a C-section or recent surgery.

PRODUCT & CARE

Q: What materials do you use?
A: We use a blend of nylon and spandex for a smooth, breathable, and stretchy fit that moves with your body. No scratchy seams, no stiffness — just comfort.

Q: How do I wash my shapewear?
A: Hand wash in cold water and let it air dry. Avoid bleach and tumble drying to preserve elasticity.

Q: Does the shapewear show under clothes?
A: Not at all — it’s made to be seamless and invisible under any outfit, even tight dresses.

DISCOUNTS & PROMOS

Q: Do you have any active discount codes?
A: Of course!! Check our Social Media or sign up to our newsletter to get frequent discount codes!

Q: Can I use more than one discount code?
A: Only one code can be applied per order, but our bundle deals and free shipping offers are automatically applied at checkout — no code needed.